Terms of Service

Last updated 8 October 2026.

1. Who we are

ApplyKoala (applykoala.com, and the ApplyKoala browser extension) is run by Xiang Shang, an individual operating under the laws of the People's Republic of China (“we”, “us”). By using ApplyKoala you agree to these Terms and to our Privacy policy. If you do not agree, please do not use it. You need to be at least 18, or old enough to agree to these Terms where you live, to subscribe.

2. What ApplyKoala is

ApplyKoala is an online tool for keeping track of a job search: jobs, companies, resumes, applications and notes. It is free to use without an account, and everything is then kept in your browser.

The paid Sync plan keeps that data in step across the devices where you sign in, and keeps a copy on our servers. Sync starts as soon as your payment goes through.

The AI features (filling in empty fields, finding matching lines in your experience) run on your own device. We do not send what you type to any third-party AI provider. AI suggestions can be wrong: check them before you use them.

3. Your account

You need an account only for Sync. Keep the email address on your account working and up to date, because that is how you sign in and where we write to you. You are responsible for what happens in your account; tell us straight away at contact@applykoala.com if you think someone else has got into it. Your account page shows every device that is signed in and lets you sign any of them out.

4. Plans and prices

ApplyKoala is free. Sync costs US$3.99 a month or US$29 a year, as shown on our Pricing page. There is no free trial. We may change what the plans include or introduce new plans; price changes follow section 5.

5. Billing and payment

Payments are handled by Waffo Pancake, our reseller and merchant of record. Waffo takes the payment, sends the receipt and handles sales tax and VAT for your country. Your card details go to Waffo, a PCI-DSS certified payment processor; we never see or store them.

Your subscription renews automatically. When you subscribe, you authorise us (through Waffo) to charge your payment method the price of your plan now and at the start of each new month or year until you cancel. Before each renewal you get a reminder email.

If we change the price, we email you at least 14 days before it applies. A new price only applies from your next renewal, never to a period you have already paid for, and you can cancel before then.

If a renewal payment fails and is not put right, Sync stops at the end of the period you paid for.

6. Cancelling

Cancel any time from your account page: choose “Manage or cancel your plan”, or write to contact@applykoala.com. You are not charged again. Sync keeps working until the end of the period you have paid for, then stops.

When Sync stops, everything stays in your browser, as on the free plan. The copy on our servers is kept for 90 days: start Sync again within that time and it is all still there. After that it is deleted.

7. Refunds

• First payment: if Sync is not for you, write to us within 7 days of your first payment and we refund it in full.
• After that, payments are not refunded, including renewals, because the service has already been delivered. Cancelling stops the next charge.
• Charged by mistake (for example, twice): we refund that charge.
• If Sync is down for 72 hours or more in a row because of a fault on our side, we refund the time it was down, if you ask.
• Any refund rights your local law gives you, such as the right of withdrawal in the EU or the UK, still apply.

We reply to refund requests within 2 business days. Refunds go back to the card or account you paid with and usually arrive within 5 to 10 business days.

8. Questions about a charge

If a charge looks wrong, please write to contact@applykoala.com before you dispute it with your bank. We reply within 2 business days, and a mistake on our side is put right within 5 to 10 business days.

9. Your content

What you enter — and anything the AI features produce from it — is yours. You give us only the permission we need to store and sync it for you. We respect your privacy: we do not look at it unless you ask us to or the law requires it, and we never sell it, show it to anyone, or use it to train AI models.

Please only add what you have the right to use. Job postings you save remain the property of whoever published them.

10. Fair use

Please do not use ApplyKoala to:

• break the law, or store content that is illegal, harmful or someone else's private information without their permission;
• attack, overload, scrape or try to get around the limits or security of our servers;
• copy, resell or rent out ApplyKoala or access to it.

Using scripts or AI tools to manage your own data is fine, as long as it stays within normal use. Sync has daily limits, and each account has 100 MB of sync space, to keep the service working for everyone; if you reach a limit, your changes wait in your browser until there is room.

11. Your data and security

How we handle your data is set out in our Privacy policy. Synced data is encrypted on our servers. Earlier versions of each item are kept for 30 days so a change can be undone. You can export a backup file at any time, and delete your account from your account page.

12. No guarantees, and limits on our liability

We work hard to keep ApplyKoala working and your data safe, but it is provided “as is”, without warranties of any kind. ApplyKoala does not guarantee you a job or an interview. Keep a backup of anything important.

As far as the law allows, we are not liable for indirect or consequential losses, or for lost data, opportunities or profits, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer.

13. Ending the service

We may suspend or close an account that seriously or repeatedly breaks these Terms, is used for fraud, or where the law requires us to. If we close your account for any other reason, or stop offering Sync, we refund the unused part of your current period. You can delete your account at any time from your account page (cancel any subscription first).

14. Governing law

These Terms are governed by the laws of the People's Republic of China. If you live elsewhere, you keep any protection that the consumer law of your country gives you. If something goes wrong, please write to us first — most problems can be sorted out by email.

15. Changes to these Terms

We may update these Terms. If a change matters, we email account holders at least 14 days before it takes effect. If you keep using ApplyKoala after that, the new Terms apply; if you do not agree, you can cancel and stop using it.

16. Contact

For anything — support, billing, refunds, cancelling, privacy or security — write to contact@applykoala.com.